The on-site office hours are from 9:00am until 21:00pm. The office is usually occupied during the night in case of emergency.
A deposit of one night (1-3 day stays) or CAN $((200.00~350.00)/over 3 day stays) is required to confirm all reservations.
Whether or not you have been kind enough to provide a deposit in advance, we hope you will understand that we must ask that all accounts are paid in full on the day of arrival.
Payment of both deposit and final full amount can be made by Visa, MasterCard, Cheque or Cash
--We strongly advise that you arrange travel insurance that will cover you in the event of you needing to cancel your stay.
--The deposit (see above) is forfeited if guest arrives after the specified reservation date. It must be understood that a deposit ensures that your accommodations will be available as confirmed and ensures Rustico Acres Cottages that the accommodation is sold as confirmed. Cancellations must be made at least one month in advance of the arrival date and please quote the confirmation number given to you at the time of your reservation.
--Upon cancellation of reservations, within the specified time frame, full deposit minus a $20 or $40 handling fee, will be returned. While we do sympathize with situations that arise necessitating your cancellation, we must maintain our policy.
We sell SLEEP - 99% of our guests desire quiet time after 11:00pm. Anyone failing to comply with the above will be required to leave immediately. No exceptions!
We want your stay to be pleasant. Please report any disturbances or problems with other guests to the office immediately (any time day or night), so that we can try to rectify the situation.
You are welcome to have visitors during your stay at Rustico Acres. However, in order to provide the peace and quiet that all our guests deserve we ask that all visitors leave the premises by 11:00pm.
Pets are permitted upon request by paying $12 per pet each night. All pets must be leashed and under control at ALL times
% CHECKING IN and OUT
We cannot be sure your cottage will be available and ready for you until 15:00 pm
We have a lot of work to do to get our cottages ready for the guests that will be staying after you. CHECK-OUT TIME is 10:00am. Your prompt co-operation is essential so that new guests find their cottage in the same state that you would wish to find it in.
Please place refrigerator temperature control knob to "0" about two hours before checking out, in order to help prepare fridge for new guests.
% OUTDOOR FACILITIES
There are various items of play equipment at Rustico Acres (horseshoes, swings, teeter-totters/see-saws etc.) Please remember that children, particularly the very young, need close adult supervision at all times. Use of this equipment is entirely at the user's own risk.
Because of the risk of fire and spillage, barbeques are not permitted on decks or steps. Please ensure that the propane tanks are turned off after every use.
Television sets are to remain inside cottages at all times.
Cleaning equipment is available from the office if so desired. We understand that ACCIDENTS DO HAPPEN, so please report any spills on the carpets or children's bed-wetting immediately, so our staff can clean these as soon as possible. This saves possible damage to the carpets or furniture.
For those guests staying for longer than 1 week, linen will be changed weekly or upon request. Towels can be exchanged at any time upon request. Please return wet towels to the laundromat for replacement.
Laundry facilities are available on the premises for your use before 9:00am and anytime after 2:00pm. This allows staff sufficient time to launder the days linens, etc.
If you require the use of small tools, please check at the office. We may have what you need.
Please report any problems with facilities during regular office hours.
Phone is available for limited calls. Long distance calls require use of calling card available locally.